Privacy Policy

From the app, when you enter it:

• Account email address and name.
• Your attestation that you are 18 or older.
• Body weight entries and the notes you attach to them.
• Progress photos, including the pose each one is filed under.
• Show dates, divisions, placings and stage weights.
• Diet and cardio protocols, and the deviations you record against them.
• Prep calendar events.
• Plan documents you upload, and plans you type in directly.

The app also sends a crash report when something goes wrong. Those carry your device model and app version, not your email address or your account ID.

From this website: your email address, if you submit it to the waitlist, along with the date and which form you used.

We do not collect advertising identifiers, and there are no third-party analytics or behavioural tracking scripts on this site.

Structured data (entries, weights, shows, protocols, calendar events and plans you type in) is held in a Postgres database hosted by Neon in the United States. Photo files and uploaded plan documents are held in Cloudflare R2.

Photos are private to your account, and the links that serve them expire within the hour. They are encrypted at rest and transmitted over TLS.

The waitlist for this website is kept separate from your data in the app.

Your data is stored and processed outside Canada, mainly in the United States, and is subject to the laws of those countries.

No other user of RatiOS can see your photos, entries or protocols. Comparison cards and weekly check-in cards are the only way your content reaches another person, and only when you send it yourself.

RatiOS is not end-to-end encrypted. The server decrypts your photos in order to render comparison and check-in cards. We use your data only to run and repair the service, or where we are legally required to.

These companies process data on our behalf, except Apple, which acts on its own account for App Store transactions rather than ours:

• Neon: Postgres database hosting (United States).
• Cloudflare: Photo storage (R2), DNS, email routing.
• Railway: Application API hosting.
• Sentry: Crash and error reporting.
• Resend: Transactional and waitlist email.
• Vercel: This website.
• Apple: App distribution and subscription billing, as an independent party.

We do not sell personal information. We do not share it with advertisers. We do not use it to train models. We do not run behavioural tracking across other sites or apps.

Deletion is available on request today by writing to support@getratios.app, and we will respond within 30 days. Self-serve deletion from inside the app is planned before public launch.

If your subscription lapses, your archive is retained and stays readable. We do not delete history to reclaim storage.

An account with no login and no active subscription for 24 months or more may be deleted. Before that happens we will send two email warnings and, once export ships, offer you a copy of your data.

Full-archive export is planned. It is not available yet, and we will not describe it as though it is.

If you join the waitlist we will email you when RatiOS opens up, plus occasional updates on what is being built. Nothing else, and we do not share your address with anyone beyond the providers listed above. Every message carries a one-click unsubscribe. Unsubscribing stops all email immediately; we keep the address marked as unsubscribed so we do not mail you again by mistake. Ask us at support@getratios.app and we will delete it outright.

Zappisoft Inc. is Canadian, and this policy is governed by PIPEDA. You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it. Write to support@getratios.app and we will respond within 30 days.

If you are in a jurisdiction with additional rights, such as the EU or California, the commitments above (access, correction, deletion, no sale of personal information) apply to you as written.

RatiOS is for adults. You must be 18 or older to hold an account. We do not knowingly collect information from anyone under 18.

Privacy questions go to support@getratios.app.